Welcome to The Commons Help Center
Find answers, how-to guides, and support resources — all in one place.
Getting Started
Last updated on 17 Jul, 2026
Once all required permissions are enabled, The Commons will confirm a successful setup and display the screen shown here.
If you downloaded the app at school during the school year - it will start working automatically.
Otherwise, the home screen of the app will tell you that The Commons is off.
The app will automatically activate once you arrive on campus and enter your school's geofence.
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My location permission on my Android isn't automatically turning on in The Commons app
Step-by-step instructions for enabling location permissions on Android when The Commons app doesn't automatically prompt the user after QR code scan. Covers both initial setup and advanced fixes.
I can’t turn on VPN permission on my Android
After scanning your school’s QR code in The Commons app, you’ll be prompted to enable VPN. If this step doesn't complete automatically, follow the instructions below:
I can’t turn on VPN permission on my iPhone
After scanning your school’s QR code in The Commons app, you’ll be prompted to enable VPN. If this step doesn't complete automatically, follow the instructions below:
My location permission on my Apple iPhone isn't automatically turning on in The Commons app
Step-by-step instructions for enabling location permissions on iPhones when The Commons app doesn't automatically prompt the user after QR code scan. Covers both initial setup and advanced fixes.
I can't turn on the Motion permission for The Commons on phone
The Commons uses Motion & Fitness permission to help the app work efficiently without draining your battery. We don’t track physical activity.
